Support Coordination

We understand the importance of having the right support coordinator to help you navigate the NDIS (National Disability Insurance Scheme). Our support coordination services are tailored to empower participants, helping them to make the most out of their NDIS plan and achieve their goals.

What is Support Coordination?

Support coordination is a service provided to NDIS participants to help them understand and implement their NDIS plan. A support coordinator works with you to:

  • Connect you with the right services and providers.

  • Navigate the NDIS system and funding options.

  • Maximise the benefits of your NDIS plan to ensure you are receiving the most appropriate support.

  • Build skills so you can manage your own services independently in the future.

Support coordination aims to make the NDIS process simpler, so you can focus on achieving your goals and living the life you choose.

What to Look for in a Support Coordinator

Choosing the right support coordinator can make all the difference in your NDIS journey.

Here are some important qualities to look for:

  • Experience and Knowledge:

    • Look for a coordinator with extensive knowledge of the NDIS and experience working with participants similar to your needs.

  • Person-Centered Approach:

    • A good support coordinator will prioritise your goals, preferences, and unique circumstances, tailoring the services to suit you.

  • Strong Communication Skills:

    • Your coordinator should communicate clearly and regularly, keeping you informed and involved in decisions.

  • Reliable and Approachable:

    • You want a coordinator who is dependable and approachable, making it easy for you to reach out when needed.

  • Problem-Solving Skills:

    • They should be capable of finding creative solutions to any challenges you may face.

  • Cultural Sensitivity and Understanding:

    • It’s important that your support coordinator respects and understands your cultural background, values, and beliefs. Ensuring that you feel valued and understood in all aspects of your support.

Questions

You Can Ask to Make Sure You Pick the Right person

When interviewing support coordinators, here are some key questions to ask to help you choose the best fit:

  1. What experience do you have working with individuals who have similar needs to mine?

  2. How do you stay updated with changes in the NDIS and its services?

  3. How do you approach creating a support plan that is specific to my goals and needs?

  4. Can you provide examples of how you've successfully connected other participants with essential services?

  5. How often will we check in, and how will you keep me informed throughout the process?

  6. What happens if I need to change my support services or have an emergency?

  7. How do you handle situations where there may be disagreements between service providers or with me?

By asking these questions, you can get more information to help you are make an informed decision and selecting a support coordinator who will work best for you.